What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Autopilot

Autopilot lets a Page send replies without anyone reading them first. Every Page and channel starts in review mode, and you switch each one yourself.

ModeLabel in Reply settingsWhat happens
ReviewReview before sendingEvery reply waits in 'Conversations' until a person sends it.
AutopilotAutopilotReplies go out as soon as Reveto writes them.

Switch a Page to autopilot

  1. Open the 'Messenger' or 'Instagram' tab and select 'Pages' ('Accounts' on Instagram).
  2. Click the gear button on the Page's row to open its reply settings.
  3. Under 'Mode', choose 'Autopilot'.
  4. If you want, fill in 'When the knowledge base has nothing, send' (see below).
  5. Click 'Save'. The Page row now shows the 'Autopilot' badge.

Messenger and Instagram have separate settings, so a Page can run on autopilot in Messenger and stay in review mode on Instagram. When every Page is on autopilot and nothing is waiting, 'Conversations' shows 'Every Page is on autopilot; replies go out on their own.'

When the knowledge base has no answer

On autopilot, Reveto never guesses. If the knowledge base has nothing on a question:

  • If you wrote a holding message in 'When the knowledge base has nothing, send', Reveto sends it. For example, a line saying a colleague will reply soon.
  • If you left the field empty, Reveto stays silent.
  • Either way, the conversation is marked 'Needs a person', managers get a notification, and the question goes to 'Insights'.

While a conversation waits for a person, another unanswered question in it doesn't trigger a second holding message or a second notification.

Safeguards that still apply

  • Words in 'Hand to a human when the message contains' and topics in 'Never answer about' stop Reveto answering that message.
  • 'Daily reply cap' limits how many messages Reveto sends on its own each day.
  • Outside business hours, Reveto sends only your after-hours message, if you wrote one.
  • A conversation someone took over or paused is left alone.
  • 'Pause this Page' stops all drafts and sends.

Autopilot needs a working Facebook connection. If the account needs reconnecting, Reveto won't let you switch to autopilot ('Reconnect the Facebook account before switching this Page to autopilot'), and replies can't be sent until you reconnect.

Start in review mode. Send drafts for a few days, check the 'Based on' sources, and fill gaps from 'Insights' before you switch a Page to autopilot.