What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Notifications

Reveto tells the people who manage replies when a draft is waiting, a question has no answer, or a Facebook connection needs attention. Notifications go to everyone in the workspace with the 'Messenger Replies' permission, and each one names the channel it came from, so an Instagram conversation says Instagram. They appear in the bell at the top of the dashboard. Reveto doesn't send email about these events.

NotificationWhen it's sentClicking it opens
Messenger reply ready for reviewA new draft is waiting in review mode.The conversation.
Messenger: the knowledge base had no answerA customer asked something the knowledge base doesn't cover.The conversation.
Messenger reply expires soonA draft has 24 hours left before it can no longer be sent. Once per draft.The conversation.
Another app is answering your PageA daily check finds another app receiving the Page's messages.The Messenger tab.
Facebook account needs reconnectingFacebook stopped accepting a connected account.The Messenger tab.

The same notifications cover Instagram conversations. Clicking one about an Instagram conversation opens it in the 'Instagram' tab.

'Facebook account needs reconnecting' also pops up on screen, because replies on that account's Pages can't be sent until someone reconnects.

Banners on the tab

  • A Facebook account needs reconnecting, with the account name and the number of Pages affected, and a 'Reconnect' button.
  • 'Another app is also answering' one of your Pages, with the app name and a 'Show Page' button.
  • The number of drafts that expire within 24 hours, with a 'Review' button.
  • 'Messenger replies are paused for the whole company' (on the Instagram tab: 'Instagram and Messenger replies are paused for the whole company'), with a 'Resume' button.

Live updates

While the Operations page is open, new messages and finished drafts appear without reloading. A conversation that Reveto is working on shows 'Drafting a reply…'.

The 'no answer' notification is sent once per conversation while it waits for a person, not for every follow-up message.

Everyone with the 'Messenger Replies' permission gets every notification. Give it only to the people who handle replies.