What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Following Up on Chats

Website chat tells you in the bell when a visitor needs a person, when the knowledge base had no answer, and when someone leaves contact details. Everything else you follow in the 'Website chat' tab in Operations.

Notifications go to everyone whose role includes the 'Website Chat' permission. They appear in the bell at the top of the dashboard, not by email: the widget answers without approval, so no reply is waiting on you.

  1. Open Operations and select 'Website chat'.
  2. In 'Conversations', check the newest rows and any 'With a person' or 'Paused' badges.
  3. In 'Insights', look for new unanswered questions.
  4. In 'Leads', click a visitor's email to write to them, or use 'Export CSV' to move them into your own tools.

While the Conversations view is open it refreshes itself as visitors write, so new chats appear without reloading the page.