What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Unanswered Questions

Insights lists the questions website visitors asked that your knowledge base couldn't answer, so you know what to add next. It covers the last 30 days.

The view opens with 'Questions visitors asked that your knowledge base could not answer.' Each row is one topic, and the number on the left is how many times it was asked. The most-asked topics come first.

  • The row title is the question as a visitor wrote it.
  • '… other phrasings' opens the other versions grouped under the same topic.
  • 'Last asked' shows the most recent date.
  • 'Dismiss' removes the topic from the list.

Questions are grouped when they are worded the same way, ignoring letter case and spaces at either end. Two differently worded questions about the same thing show as two rows.

Messages that contained an escalation keyword are listed here too, because the widget handed them off without an answer.

Close a gap

  1. Open Operations, then 'Website chat', then 'Insights'.
  2. Read the question and its other phrasings.
  3. Open your knowledge base and add the answer to a section the widget reads from.
  4. Back in Insights, click 'Dismiss' on the topic.

Insights has no box for writing the answer. Add it in your knowledge base, then dismiss the topic here.

Dismiss clears the questions counted so far. If a visitor asks the same thing again, the topic comes back with the count starting over. If it keeps coming back after you added an answer, check that the section is included under 'Answer from' in Settings.

When there is nothing to show you see 'Nothing unanswered': every question visitors asked in the last 30 days was covered by your knowledge base, or you dismissed it.