What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Conversation Data and Deletion

Reveto stores the conversations it answers, removes message text after a retention period, and deletes Facebook data on request. This covers Messenger, Instagram and the website chat.

What Reveto stores

  • The Facebook connection of each person who connected Pages, with its access tokens encrypted
  • Connected Pages and their reply settings
  • Conversations: the customer's name as Meta provides it, message text and attachments, and when each message was sent
  • AI drafts, the knowledge-base sections they used, and whether they were sent
  • Questions the knowledge base couldn't answer, which feed Insights
  • For the website chat: visitors' messages, drafts, and the contact details visitors choose to leave

Message history retention

For Messenger and Instagram, message text is kept for 90 days by default. You can choose anywhere from 30 to 3650 days. The setting applies to every Page in the company.

  1. Open Operations and select the 'Messenger' or 'Instagram' tab.
  2. Click 'Reply settings' (the gear button) next to a Page.
  3. Under 'Message history', enter the number of days in 'Keep message text for'.
  4. Save the settings.

After that period, a daily sweep removes the message text, attachments, draft text and the customer's name. Who wrote when, and the questions the AI couldn't answer, are kept so Insights keeps working. Removed messages read 'Message removed after' followed by the number of days. Draft records are deleted entirely after 12 months.

Website chat message text and draft text are removed after 90 days. The unanswered questions and topics behind Insights are kept.

Disconnecting a Page

Disconnecting a Page deletes its stored conversations, messages, drafts and reply settings from Reveto. To stop replies but keep the history, pause the Page instead.

Facebook data deletion requests

If the person who connected Pages removes Reveto in their Facebook settings and asks Facebook to delete their data, Facebook sends Reveto a request. Reveto then deletes every connection that Facebook account made to Reveto workspaces, the Pages it connected with their settings and access tokens, and all conversations, message text and AI drafts for those Pages.

Facebook gives the person a confirmation code and a link to a status page on the Reveto site. The page shows the code, when the request arrived, when it finished and what was removed. If the deletion didn't complete, the page says so and the request is finished by hand.

If someone removes Reveto from Facebook without asking for deletion, nothing is deleted. The connection is marked as needing to be reconnected, and its Pages can't reply until someone reconnects it.

Deleting your account or company

Account deletion has a 10-day grace period, while deleting a company removes its data straight away. Billing records are kept for 7 years as the law requires, and activity logs are anonymized rather than deleted. For any other privacy request, write to [email protected] with 'Privacy Request' in the subject line.