Activity Stream
The Activity Stream shows who did what in your company and when, from team and permission changes to knowledge base edits. Open it from the menu under your name: 'Activity Stream'.
Only people whose role includes the 'View Activity Stream' permission can open it.
What is recorded
| Category | Examples |
|---|---|
| User Management | Members invited or removed, role changes, invitations accepted or declined |
| Permissions | Roles created, updated or deleted, access granted or revoked |
| Knowledge Bases | Knowledge bases and sections created, updated, moved or deleted |
| Content | Content blocks added, edited, reordered or deleted |
| Data Collection | Website crawls started, finished or failed |
| Content Generation | Knowledge base generation started or finished, AI content regenerated |
| Settings | Company and integration settings changed |
| Support | Tickets created, replied to, updated or assigned |
Each entry names the person, or the system for automatic actions, with the time and what changed. Click an entry to open the item it refers to. If that item has since been deleted, you see 'Resource Not Found'.
Filter the stream
- Click 'Filters'.
- Choose a 'Date Range': All time, Today, Last 7 days, Last 30 days or Custom range.
- Pick an 'Actor' and a 'Category' if you need them.
- Click 'Apply Filters'. 'Clear Filters' resets them.
Older entries load as you scroll down.
Activity is kept for 120 days, then deleted.
Replies on Messenger, Instagram and the website chat are not recorded here. Review them in Operations, on each channel's tab.