Fixes for the problems Reveto users run into most, grouped by area. Each row names what you see and what to do about it.
Account and sign-in
| Problem | What to do |
|---|
| Every page sends you back to 'Check your email' | Verify your email. The link works for 24 hours; click 'Resend verification email' for a new one |
| 'Verification Failed' | The link expired or was already used. Click 'Resend verification email' on that page |
| An invitation will not accept | It was sent to a different address, or it expired after 7 days. Sign in with the invited address, or ask an admin to resend it |
| 'Awaiting Role Assignment' | You have no role yet. Ask a Company Admin to assign one in Settings, on the 'Team' tab |
| A page in the navigation is greyed out with a lock | Your role lacks that permission. An admin can change your role in Settings, on the 'Team' tab |
Data Collection
| Problem | What to do |
|---|
| 'Page limit reached for your Professional plan (100 pages)' | The trial and Professional store 100 website pages per company. Delete a crawled site you no longer need, or move to Business |
| A site shows 'Failed' | The crawl service reported an error. Hover the status for the reason, then start the crawl again or delete the site |
| 'Crawl of … timed out', or 'interrupted by a system update' | Start the crawl again |
| 'Legacy .xls format isn't supported' | Re-save the file as .xlsx and upload it again |
| 'Your Google access expired — reconnect and pick the files again.' | Click 'Pick files from Google Drive' and allow access again |
| A Telegram chat is missing from the list | Click 'Refresh'. Reveto loads up to 500 chats |
Knowledge base
| Problem | What to do |
|---|
| 'This feature requires a Professional plan or higher' | The company is on Starter. Choose a plan on the Billing page |
| 'Verify your email to activate your $10 AI testing credit.' | Verify your email address. The trial credit then covers generation and search |
| 'A knowledge base is already being generated' | Only one generation runs per person at a time. Open Content Generation to see the run in progress |
| 'Generation Failed' | Click 'Try Again' or 'Start Over' |
| A Page still answers with old facts after an update | An update creates a new knowledge base. Point the Page's 'Answer from' setting at the new one |
| 'Add Subsection' is missing | It appears only on a top-level section that has no content of its own |
Messenger and Instagram
| Problem | What to do |
|---|
| Customers get two replies | Turn off Instant Replies in the Page's settings (Page Settings, then Messaging), or remove the other app. The 'Another app is also answering' banner names it |
| A Page is missing from the Facebook picker | The browser is signed in to a Facebook account that does not manage the Page. Log out of Facebook or use a private window |
| An account shows 'Needs reconnecting' | Click 'Reconnect' and sign in as the same Facebook user |
| The Instagram tab says 'No Instagram accounts yet' | Link the account to the Page in Meta Business Suite, then reconnect the Facebook account |
| No draft appears for a message | Check in this order: replies switched off, Page or conversation paused, daily reply cap at 0 or reached, outside business hours, conversation taken over, AI usage cap reached, or a guardrail word matched |
| 'The messaging window has closed' | More than 7 days have passed since the customer's last message. Wait for them to write again |
| You cannot switch a Page to autopilot | Reconnect the Facebook account first |
| A reply mentions another client's offer | The Page still answers from 'Every knowledge base this company can read'. Choose 'Only these knowledge bases' |
Website chat
| Problem | What to do |
|---|
| The widget does not show on your site | Check that the address is on 'Allowed websites' exactly (www, https, subdomain and port all count), that 'Pause the widget' is off, that your plan includes website chat, and that the line of code is on the page |
| Install still says 'Not detected yet' | Publish the site, load a page on a listed site, wait a minute and reload Install |
| Visitors see 'We are not taking messages right now.' | The daily reply cap or the AI usage cap was reached, or the widget is paused |
| A visitor left contact details and nobody noticed | Check the bell: website chat notifies everyone with the 'Website Chat' permission when a visitor needs a person or leaves an email |
| The thread is hard to read on a phone | Open a conversation and it fills the screen; the back button in its header returns you to the list |
Billing and plans
| Problem | What to do |
|---|
| Drafts stopped appearing on every Page | The AI usage cap was reached (click 'Pay Now' on the Billing page), or the trial ended and the company moved to Starter |
| 'Your plan does not allow multiple companies' | Creating more companies needs the trial, Business or Enterprise on your primary company |
| No emails arrive at all | Set 'Email timing' to Immediate in Settings, on the 'Notifications' tab |