What Reveto Does From Message to Reply Key Concepts
Creating Your Account First Login and the Dashboard Quick Start: Your First Client Understanding Navigation
Overview Website Crawling Document Upload Meeting Notes and Recordings Google Drive Import Telegram Chats
Generating a Knowledge Base Updating with New Sources Viewing and Navigating AI Search Editing Content Versions and History Exporting Access Control Preparing a Knowledge Base for Replies
Overview Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Notifications Pausing and Disconnecting
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Conversations Leads Unanswered Questions Following Up on Chats
Managing Several Clients Organizing Team Access by Client
Inviting Team Members Roles and Permissions
Overview Creating a Test AI Question Generation Assigning Tests Taking a Test Grading and Results Test Analytics
Profile Settings Company Settings Notifications Claude Connector Activity Stream
Plans and Pricing Free Trial AI Usage and Billing Managing Your Subscription
Data Protection Account Security Conversation Data and Deletion
Getting Help Troubleshooting
Common Questions

Widget Settings

Widget settings control what the Reveto website chat may say, how it looks on your site, and when it greets visitors first. They are under 'Settings' in the 'Website chat' tab.

Settings has three cards: 'Agent', 'Appearance' and 'Proactive greeting'. Change what you need, then click 'Save changes' at the bottom. The button stays disabled until something has changed, and 'Saved' appears once it's done.

Agent

SettingWhat it does
'Answer from'Which knowledge the AI may use: 'Every knowledge base this company can read', 'Only these knowledge bases' or 'Only these sections'
'Tone''Default', 'Friendly', 'Professional', 'Short and direct', 'Warm and reassuring', or 'Custom…' with a few words of your own
'Language''Match the customer' replies in the visitor's language. 'Always reply in' uses the language you pick
'Instructions'Added to every reply, up to 2,000 characters. Keep it short; the knowledge base does the work
'Escalation keywords'Comma-separated words that hand the visitor to a person without an AI answer
'Blocked topics'Comma-separated words the agent declines to discuss
'When it cannot answer'The message sent when the knowledge base doesn't cover a question
'Daily reply cap'The most AI replies per day, 200 by default. Zero stops the agent entirely
'Pause the widget'Hides the widget on your site until you untick it

To limit the AI to part of your knowledge, pick 'Only these knowledge bases' and tick the ones it may use. For finer control, pick 'Only these sections', tick a knowledge base, then tick the sections under it. Unticking a knowledge base also clears its sections.

When a message contains an escalation keyword, the widget doesn't ask the AI. It sends your 'When it cannot answer' message and shows the email card, even after the daily reply cap is reached. A blocked topic gets a short line saying the agent can't help with that here, with no email card.

Escalation keywords and blocked topics match whole words in any letter case, so 'cancel' doesn't match 'chancellor'. You can add up to 50 of each.

When 'Pause the widget' is saved, an amber banner at the top of the tab reminds you. The chat button no longer appears on new page views, and a visitor who still has the chat open gets 'We are not taking messages right now.'

Appearance

SettingOptions
'Accent colour'Any colour, picked or typed as a hex code such as #14b8a6
'Theme''Follow the visitor's device', 'Light' or 'Dark'
'Position''Bottom right' or 'Bottom left'
'Corners''Round', 'Soft' or 'Square'
'Agent name'The name in the chat header. Left empty, it shows 'Support'
'Status line'A short line under the name, such as 'Typically replies in a few minutes'
'Greeting'The text in the empty chat before the visitor writes
'Show "Powered by Reveto"'A small link to reveto.ai under the message box. On by default

Reveto picks white or dark text for your accent colour so buttons stay readable. If neither is readable enough, you see 'Text on this colour is too faint to read' and 'Fix the accent colour before saving.' Pick a darker or lighter shade to save.

'Preview' shows the real widget with your unsaved appearance changes. The greeting appears in the preview after you save. On a phone, or any window 480 pixels wide or narrower, the chat opens full screen.

Text you type in Settings, such as the greeting, the 'When it cannot answer' message and the proactive message, is shown to every visitor exactly as written, whatever their language. The AI's own replies follow the 'Language' setting.

Proactive greeting

A proactive greeting shows a small bubble with your message beside the chat button. It never opens the chat window by itself. The visitor clicks the bubble to start, or closes it with its x button.

SettingWhat it does
'Greet visitors automatically'Turns the greeting on. It is off by default
'Message'The text in the bubble. Nothing shows without it
'Show after (seconds)'Time on the page before the bubble appears: 3 to 600 seconds, 15 by default
'Also show when the visitor moves to leave'Also shows it when the cursor leaves through the top of the window. Not used on touch screens
'Also show after scrolling (%)'Also shows it once the visitor scrolls this far down the page. Leave it empty to turn this off
'Show again after (days)'After a visitor closes the bubble, how long to wait before showing it again. 7 by default

The bubble never shows to a visitor who already has a conversation, or who opened the chat earlier in the same browser tab. A visitor who ignores it without closing it can see it again on the next page.